Frequently asked questions for windows and doors - Ropo

Frequently Asked Questions

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FAQ

11.How can I know your price?
The price is based on buyer's specific requirement, so please provide below information to help us quote exact price to you.
1,Shop drawing / window schedule to show the window dimensions, quantity and type;
2,Frame color;
3,Type of glass and thickness(single or double or laminated or others) and color(clear, tinted, reflective, Low-E or others, with Argon or without).
22.What is your standard color for frames?
Aluminum Frame: Powder coating (Frost black and White, Silver and Brown), UPVC: White, Golden Oak and Anthracite Grey and Black.
3What is your payment terms?
Normally, 30% - 50% of total amount by T/T as deposit and balance before delivery. Irrevocable L/C at sight is also acceptable.
44.Will we need to install the glass (onsite glazed) or do your windows come with the glass installed?
We will install glass at factory based on windows/doors dimension to make sure they can be safe during transportation and if easy for our buyer to install the whole windows/doors. Onsite glazed are recommended for big sized products.
55.What is your warranty ? What do we do in case of problems?
10 years quality warranty is provided, including frame unfading nor peel-off, hardware and accessories working properly under correct operation. 10 years warranty for German hardware. In case of our quality problem, we will provide replacement by international courier. Immediate delivery of replacement parts with available in stock, and if not stocking, the time should be depending on material ordering time which is normally 10-15 days.
66.Can I custom my project with specific sizes and design?
Yes, sure. The design and size can be fully customized according to your requirements.
77.What is the lead time?
Usually we will ship orders in 25 week. But it will take a little longer if we have heavy burden of production task. It also takes more time for customized products.

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