Consumers left shattered by dodgey window company.
As reported on ABC’s AM show this morning dozens of Melbourne homeowners have been left fuming and out of pocket by as much as $25,000 each after paying deposits to a uPVC window company which has failed to deliver their products.
AM has documents showing at least $230,000 in deposits in total have been paid to the company, Australian Double Glazing.
Australian Double Glazing are NOT a member of the Australian Window Association (AWA). The AWA do not believe that this company had products tested to Australian Standards nor was it following any type of code of conduct.
Consumer Affairs Victoria has received complaints from 49 customers and has today issued a warning about the business.
Play It Safe Use An AWA Member
Members of the association have products tested to Australian Standard AS2047 and are a part of an independent third party accreditation scheme ensuring compliance to the National Construction Code.
You can be confident that products are made to withstand Australian conditions when purchasing from an AWA member. The mission of the Australian Window Association is to provide services to Members that will
enhance their business opportunities and support their efforts to operate successfully while endorsing compliant, energy efficient and quality product.
Provide products and services that comply with or exceed the minimum performance requirements of all relevant Australian Standards and the National Construction Code.
Provide a minimum 6 year guarantee against faulty workmanship and materials.
Adhere to the AWA third party NATA* accreditation program.
Submit to inspections by accredited auditors.
Provide access for customers to a complaints handling procedure.
Maintain a high standard of integrity, and apply honesty and fair dealing in all aspects of their operations.
Commit to the AWA Code of Conduct.
* NATA is the authority responsible for the accreditation of laboratories, inspection
bodies, calibration services, producers of certified reference materials and proficiency
testing scheme providers throughout Australia.
Don’t risk costly replacement of non compliant products that are not suited to Australian conditions and don’t purchase products from companies that are not affiliated with an industry body.
In China, a lot of uPVC Windows Manufacturer will tell you they are AWA member, but they cannot supply you any confirmed information. ROTO Windows and Doors company is one member of AWA, we send a lot of uPVC Windows to Australia Every year. You can search us via AWA website http://www.awa.org.au